Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Vocational Placement Kit (Skill Set) Core units BSBCRT404 Apply advanced

Core units BSBCRT404 Apply advanced critical thinking to work processes BSBXCS404 Contribute to cyber security risk management ICTICT426 Identify and evaluate emerging technologies and practices

Units of competency TAEASS402 Assess competence TAEASS401 Plan assessment activities and processes TAEASS502 Design and develop assessment tools TAEASS403 Participate in assessment validation If you require RPL Kits with comprehensive benchmarking

Units of competency MSMWHS205 Control minor incidents MSMWHS212 Undertake first response to fire incidents MSMWHS217 Gas test atmospheres PMAOMIR301 Undertake initial rescue PMAWHS213 Undertake fire control and emergency rescue MSMWHS216 Operate breathing apparatus MSMPER205 Enter confined space HLTAID011 Provide First Aid MSMPER200 Work in accordance with an issued permit MSMWHS210 Undertake first response to non-fire incidents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide The self-study guide is a tool that can be used to help a student extend their learning

Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Vocational Placement Kit (Skill Set) Core units BSBCRT404 Apply advancedOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner