Learning and Assessment Kit-TLII5018 Manage customer service Course procedures and programs to meet

procedures and programs to meet legislative requirements FBPFST4004 Perform microbiological procedures in the food industry FBPFST4011 Apply the principles of nutrition to food processing FBPFSY4001 Supervise and maintain a food safety plan FBPTEC4003 Control food contamination and spoilage skills FBPTEC4007 Describe and analyse data using mathematical principles MSL974020 Perform food tests MSMENV472 Implement and monitor environmentally sustainable work practices Elective units FBPAUD4001 Assess compliance with food safety programs FBPAUD4002 Communicate and negotiate to conduct food safety audits FBPAUD4003 Conduct food safety audits FBPCHE5002 Produce acid-coagulated soft cheese FBPCHE5003 Produce a range of rennet-coagulated cheeses FBPCHE5004 Produce acid and heat coagulated cheese FBPFSY3001 Monitor the implementation of quality and food safety programs SIRRFSA001 Handle food safely in a retail environment FBPFST4008 Preserve food in cans or sealed containers FBPFST4009 Label foods according to legislative requirements FBPFST4010 Apply sensory analysis in food processing FBPFST4012 Apply water management principles to the food industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SHBBMUP002 Design and apply make-up SHBBMUP003 Design and apply make-up for photography SHBBMUP004 Design and apply remedial camouflage make-up SHBBMUP005 Apply airbrushed make-up SHBBMUP006 Design and apply creative make-up SHBBRES001 Research and apply beauty industry information SHBXCCS002 Provide salon services to clients SHBXIND001 Comply with organisational requirements within a personal services environment SHBXWHS001 Apply safe hygiene

Core units AURTTK102 Use and maintain tools and equipment in an automotive workplace AURTTF101 Inspect and service petrol fuel systems AURTTB101 Inspect and service braking systems AURASA102 Follow safe working practices in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURETR112 Test and repair basic electrical circuits AURETR123  Diagnose and repair spark ignition engine management systems AURETR125 Test

Core units VU22411 Research pathways and produce a learning plan and portfolio Speaking and Listening (1) VU23529 Analyse and participate in complex conversations Reading and Writing (1) VU23531 Read and write complex transactional texts Language Skills (2) VU23530 Give and respond to complex spoken texts VU23533 Read and write complex creative texts General Electives (3) VU23571 Research significant events in Australian history VU23574 Research current issues VU22446 Design and review a project * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-TLII5018 Manage customer service Course procedures and programs to meetOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to