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Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers AHC Units of competency SITHFAB013 Provide

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Description

Units of competency SITHFAB013 Provide advice on imported wines SITHFAB017 Provide advice on food and beverage matching SITHFAB020 Manage the sale or service of wine SITXFIN003 Manage finances within a budget SITHFAB012 Provide advice on Australian wines SITHFAB011 Provide advice on beers

Units of competency RIIWHS302E Implement traffic management plans RIIRIS301D Apply risk management processes RIIWHS201D Work safely and follow WHS policies and procedures RIIWHS303 Position

literacy and numeracy skills TAELLN806 Lead the delivery of adult language

machinery and equipment AHCNSY403 Plan a growing-on program BSBOPS304 Deliver and monitor a service to customers BSBOPS403 Apply business risk management processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers AHC Units of competency SITHFAB013 ProvideOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of

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