Unit Knowledge Guide-RIIERR302E Respond to local emergencies and incidents FBP Core units FNSPIM313 Work within

Core units FNSPIM313 Work within the personal injury management sector FNSPIM419 Maintain relationships with personal injury clients Elective units FNSISV408 Manage handling and settlement of routine insurance claims for retail clients FNSPIM415 Manage personal injury case loads FNSPIM434 Manage personal injury claims FNSPIM505 Use medical knowledge in the management of personal injury claims BSBINS401 Analyse and present research information BSBLDR301 Support effective workplace relationships BSBLDR411 Demonstrate leadership in the workplace BSBLDR413 Lead effective workplace relationships BSBOPS304 Deliver and monitor a service to customers BSBPMG430 Undertake project work * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety HLTADM001 Administer and coordinate Telehealth services HLTADM002 Manage Telehealth technology * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets If you require RPL Kits with comprehensive benchmarking

Units of competency ICPPTD304 Apply problem solving techniques to 3D printing maintenance and operation BSBIPR401 Use and respect copyright ICPPTD301 Manipulate 3D files in preparation for 3D printing ICPPTD302 Set up and produce 3D prints ICPPTD303 Set up and produce 3D scans If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-RIIERR302E Respond to local emergencies and incidents FBP Core units FNSPIM313 Work withinOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner