Unit Knowledge Guide-CHCAGE009 Provide services for older people HLT Units of competency SITXCCS007 Enhance

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CPCCCA2002 Use carpentry tools and equipment CPCCCA2011 Handle carpentry materials CPCCCA3010 Install windows and doors CPCCCM2006 Apply basic levelling procedures CPCCCM2012 Work safely at heights CPCCCM3004 Identify and apply information in construction plans

Core units MSMSUP100 Apply workplace context to own job MSMSUP102 Communicate in the workplace MSMWHS100 Follow WHS procedures Elective units MSMENV172 Identify and minimise environmental hazards MSMOPS100 Use equipment MSMOPS101 Make measurements MSMOPS102 Perform tasks to support production * We can develop additional elective units that are not listed on request (Please contact us for further information)

diseases and disorders AHCSOL304 Implement soil improvements for garden and turf areas AHCTRF306 Prepare sports turf surfaces for play AHCTRF307 Construct turf playing surfaces AHCTRF308 Establish turf AHCTRF310 Monitor turf health AHCTRF311 Renovate sports turf AHCWHS302 Contribute to workplace health and safety processes AHCWRK320 Apply environmentally sustainable work practices Electives AHCARB314 Implement a tree maintenance program AHCMOM202 Operate tractors AHCMOM310 Operate land-forming machinery and equipment AHCPCM303 Identify plant specimens AHCPGD207 Plant trees and shrubs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-CHCAGE009 Provide services for older people HLT Units of competency SITXCCS007 EnhanceOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner