Unit Knowledge Guide-SITXHRM012 Monitor staff performance New Product Speaking and Listening VU22619 Analyse

Speaking and Listening VU22619 Analyse and participate in complex conversations Reading and Writing VU22621 Read and write complex communications and transactional texts Language Skills VU22620 Give and respond to a wide range of oral presentations and instructions VU22623 Read and write complex creative texts Other electives VU22626 Research events in Australian history post 1770 VU22613 Read and write straightforward informational and instructional texts VU22610 Engage in casual conversations and straightforward transactions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and secure a small office or home office network ICTSAS410 Identify and resolve client ICT problems ICTSAS412 Action change requests Elective Units ICTNWK401 Install and manage a server Group B ICTNWK404 Install

Core units TAEDES511 Design and develop strategies for training and assessment TAEDES515 Evaluate training TAEPDD511 Maintain and enhance professional practice Elective units TAEASS512 Design and develop assessment tools TAEASS514 Develop and implement plans for recognition of prior learning TAEDES512 Design and develop print-based learning resources TAEDES513 Design and develop e-learning resources TAEDES514 Research and develop nationally recognised training products TAETAS511 Undertake organisational training needs analysis BSBAUD511 Initiate quality audits BSBAUD512 Lead quality audits BSBAUD513 Report on quality audits * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-SITXHRM012 Monitor staff performance New Product Speaking and Listening VU22619 AnalyseOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner