Unit Knowledge Guide-MSS402051 Apply quality standards Certificate I Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace BSBMGT517 Manage operational plan SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXGLC001 Research and comply with regulatory requirements SITXHRM002 Roster staff SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITXFSA001 Use hygienic practices for food safety Group A SITHCCC020 Work effectively as a cook Group B SITHCCC001 Use food preparation equipment Group C SITHCCC003 Prepare and present sandwiches Group C SITHCCC006 Prepare appetisers and salads Group C SITHCCC007 Prepare stocks

Core units AHCWRK101 Maintain the workplace AHCWHS101 Work safely Elective units AHCBAC101 Support agricultural crop work AHCCHM101 Follow basic chemical safety rules AHCLSK101 Support extensive livestock work AHCLSK102 Support intensive livestock work * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBSMB401 Establish legal and risk management requirements of small business BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB421 Manage small business finances Elective units BSBRES411 Analyse and present research information BSBSMB301 Investigate micro business opportunities BSBREL401 Establish networks BSBMKG401 Profile the market PSPGEN028 Provide a quotation BSBWOR424 Develop a time management plan If you require RPL Kits with comprehensive benchmarking

monitor and report on compliance systems BSBWOR502 Lead and manage team effectiveness BSBWOR404 Develop work priorities RIIWHS404D Implement and monitor health and hygiene management systems RIIRIS301D Apply risk management processes BSBSUS301 Implement and monitor environmentally sustainable work practices RIIWHS403D Apply the mine work health and safety management plan If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-MSS402051 Apply quality standards Certificate I Core units BSBDIV501 Manage diversityOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner